<Credit card payment>

We accept VISA / MASTER / AMEX / JCB / DINERS credit card brands.
Payment is only in lump sum.
* The name of the withdrawal will be MURRAL WEB or MURRAL. The closing date and settlement date are the same as those of each credit card company.
* Please note that the order cannot be canceled after the product has been shipped.

<International delivery method and shipping fee>

It will be a flat rate of 3,500 yen.
It usually takes about 3 to 7 days after you place your order.
Orders placed on Saturdays, Sundays and public holidays will be handled the next business day (usually Monday).
The delivery date may change depending on the order status.

<Return / Exchange>

We do not accept cancellations, returns or exchanges due to customer’s convenience.
In case of defective products or mis-delivery, please be sure to contact us by email within 7 days.
After contacting us, we will explain how to return or refund the product.
We will bear shipping costs in such cases.
Please note that we cannot return or exchange items that have been delivered for more than 8 days, items that have been worn even once, items that have lost accessories, etc.

<About business days>

We will be closed during the year-end and New Year holidays, Summer holiday (normally Middle of August).
Orders received during the holiday period will be delivered sequentially from the next business day.

<Inquiry>

For inquiries about products and orders, please contact shop@murral-tokyo.com. Basically, we do not accept telephone inquiries.